Terms + Conditions

 

Thank you for choosing to book at whitsunday Eco Retreat.

Please read the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound by the following terms and conditions:

 

1. definitions

"booking" means the period for which you have paid to say at the property.

"property" means whitsunday eco retreat and all its fixtures, fittings, equipment.

"management" means the owners and magers of the Property.

"guests" means the persons who stay overnight in the property during the booking.

"visitor" means a person a guest permits to visit the property during the booking.

2.acceptance and responsibility

payment of the deposit constitutes acceptance of these terms and conditions.

3. check in/out

  • check-in time is not before 12pm on the arrival date and check out time is not later than 10am on the departure date.
  • late departure is subject to prior arrangement and availability and extra charges may apply.
  • you must notify management of expected arrival/departure times and a mobile contact number before arrival.
  • check in/out and key collection/return procedure will be advised upon payment of deposit.

4. payment

  • a 50% non-refundable deposit is payable to hold your requested dates with the remaining balance payable on arrival.
  • bookings are not confirmed until the deposit is received.
  • payments of the amounts due must be received in australian dollars.

5. cancellation or variation

if you wish to cancel your booking please notify us immediately.

your deposit is non-refundable in the event of a cancellation.

If you have paid more than your deposit or paid in full this amount will be refunded.

6. security bond

A bond payment of $250 is required at the same time as the outstanding balance of your booking.  it will be credited to your designated payment method once the property has been inspected and deemed left in a similar state to your arrival. we agree to ensure this occurs within 5 working days of your departure.

any damage, loss or expense incurred by management as a result of your breach of these terms and conditions will be charged agains the bond. examples included but are not limited to: breakage, damage, excess cleaning.

7. unavailability

if the property becomes unavailable for your occupancy due to unforeseen circumstances (fire,storm,damage) then management will inform you immediately and any monies paid will be refunded in full.

8. parties & functions

parties and functions require prior approval by management at the time of booking and special conditions will apply including extra charges, guests remain RESPONSIBLE for persons attending, no disturbance of NEIGHBOURS, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 11pm. breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9. linen & towels

we supply linen, pillows, blankets and towels which must be left where supplied in bedrooms or bathrooms on departure. beach towels can be hired through management.

10. your other responsibilities

You must comply with all application House rules and all instructions from management and the caretakers of the property concerning occupancy, property, health, safety and quiet enjoyment of the property and our neighbours.

you are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. you must nofity us of this IMMEDIATELY. MANAGEMENT may recover from you REPAIR or replacement costs (at managers DISCRETION).

only the guests nominated and agreed in the booking may stay in the property overnight. if any other guests stay extra charges may apply or the agreement may be terminated without refund.

disturbance to our neighbours, including excessive noise is prohibited and may result in termination and eviction with out refund and extra charges may be made for security and other expenses.

before departure all food must be removed from fridges, all rubbish put in the appropriate bins provided, and crockery and cutlery washed and packed away. the property must be left in a clean and tidy condition.

extra cleaning charges may be incurred for excessive rubbish and or cleaning required. you will be charged the additional costs over and above the nomral cleaning fee which will be deducted from the security bond or charged to your credit card.

alll furniture and furnishings must be left in the position they were when you arrived.

the property should be vacated on time and keys./access cards returned to management or as otherwise directed.

you are responsible for the safekeeping and replacement costs of keys/access cards

smoking is not permitted in the property.

11. problems or complaints

in the case of any problem or complaint, you must inform management at the earliest opportunity so management has the chance to rectify the situation as quickly as possible. you must allow access for repair/service to the property during reasonable hours.

any complaint which cannot be resolved locally, must be notified in writing to management prior to departure from the property. 

failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.

we recommend all guests purchase travel insurance since management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.